Ballet Slippers SPA Lounge

Policy

Ballet Slippers Spa Etiquette/Policy

Noise

Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Our lounge areas provide the perfect setting for conversations.

Cell Phones

In consideration of our guests, we ask that cell phone usages are kept at minimum.

Arrival Time

We recommend that you arrive at least 5minutes prior to your first scheduled appointment. This will allow ample time to fill out a client profile necessary to tailor our treatments to your personal needs.

Cancellation Policy

Scheduled treatments are reserved especially for you. We require 8 hour advance notice in order to cancel any service with no charge. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 8 hour window are subject to a charge for each service. Because of this policy, a valid credit card number is required at time of booking. This policy also applies to gift card and certificate holders.

Late Arrival

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.

Health Conditions

Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services.

Massage Treatment

Please specify Therapist gender preferences at time of booking. You may consult with the Therapist directly about style and depth of pressure prior to your service.

Loss or Damage

We regret that we cannot be responsible for any loss or damage of personal items.

Gratuity

Our listed rates do not include gratuity. A cash gratuity of 20-25% of each service price is appropriate and appreciated.